Question 1

Does The New Wheel offer test rides?

Accepted Answer

Yes. The shop emphasizes test rides as the primary way to experience electric bikes and offers one-on-one test ride appointments. Each location provides different riding environments—the Larkspur shop features rides along Corte Madera Creek with views of Mt. Tam, while the San Francisco location allows customers to test on Valencia Street with access to San Francisco's steep hills.

Question 2

What services does The New Wheel provide beyond bike sales?

Accepted Answer

The shop offers maintenance and repair, service plans, protection plans, ebike insurance, financing options, HSA/FSA payments, bicycle trade-ins, home pick-up and delivery, and ebike demos. A dedicated service department is available for appointment scheduling.

Question 3

Does The New Wheel have multiple locations?

Accepted Answer

Yes, the shop operates three locations across the San Francisco Bay Area: Larkspur Landing in Marin County, San Francisco on Valencia Street, and Oakland in the Oakmore neighborhood. The Larkspur location is adjacent to the Marin North-South Greenway and within walking distance of the Larkspur Ferry and SMART train.

Question 4

What makes the Larkspur location distinctive in terms of transit access?

Accepted Answer

The Larkspur Landing shop is situated at a major transportation hub—it is minutes walk from the Larkspur Ferry terminal and SMART train station, and directly adjacent to the Marin North-South Greenway bike and pedestrian path, making it a natural stop for commuters and cyclists in Marin County.

Question 5

Does The New Wheel operate with a specific mission or community focus?

Accepted Answer

The shop operates on a mission to change transportation in the San Francisco Bay Area and emphasizes hiring for meaningful work in green jobs. The company prioritizes careful selection of technology and top-notch service as part of its commitment to advancing electric bikes and sustainable transportation in the region.

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