Question 1

Does The Bicycle Garage offer preventive maintenance services?

Accepted Answer

Yes. The shop's service department offers preventive maintenance plans designed to extend equipment life. Customers can work with the sales team to determine the appropriate depth, breadth, and frequency of preventive services based on their specific needs.

Question 2

What is the warranty on repairs performed by The Bicycle Garage?

Accepted Answer

Repairs completed by The Bicycle Garage carry a 30-day warranty from the date of completion, covering the specific issue that was addressed during the repair.

Question 3

Does The Bicycle Garage offer mobile or on-site service calls?

Accepted Answer

Yes. The shop's mobile technicians can perform service and repairs at a customer's location during business hours. Service is available Monday through Friday, 7:30am to 4:30pm, and can be scheduled at the customer's convenience.

Question 4

How does The Bicycle Garage bill for service work?

Accepted Answer

Service pricing includes travel time, on-site technician time, and parts. Each piece of equipment repaired is billed as one job upon completion. Customers with approved credit are billed at net 30 days.

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