Question 1

What bike fitting services does Trek Naperville offer?

Accepted Answer

Trek Naperville offers Precision Fit packages using Velogicfit 3D camera technology to analyze biomechanics and bike position, covering shoe sizing, cleat placement, saddle selection and position, stem and handlebar adjustments, and video analysis. The shop also offers Pressure Analysis Technology (PAT) to visualize pressure distribution across saddles. Both services are available at the Naperville location only, with the full Velogicfit fit requiring approximately 3 hours and PAT requiring approximately 1.5 hours.

Question 2

What service packages are included with a new bike purchase from Trek?

Accepted Answer

Trek offers three service tiers with new bike purchases: Bronze includes a Trek lifetime frame warranty, 1-year parts warranty, and 1 year of free minor adjustments; Silver adds two free annual off-season maintenance visits over five years and 10% accessory discount; Gold includes lifetime annual off-season maintenance, 15% accessory discount, complimentary workshops, priority repairs, and a first free flat repair (Illinois stores only). The specific package varies by bike price.

Question 3

Does Trek have a kids bike trade-in program?

Accepted Answer

Trek offers a Kids Bike Trade-Up program where customers can return a new kids bike within 3 years of purchase and receive up to 30% of the original purchase price as credit toward the next size bike. The program ends once a child reaches the first adult-sized bike (13" frame size).

Question 4

What group rides and events does Trek Naperville host?

Accepted Answer

Trek Naperville hosts weekly group rides and social gatherings accommodating both casual cruisers and competitive racers, with offerings suited for riders new to cycling as well as experienced cyclists. Specific ride details and schedules are available at the Naperville and Downers Grove locations.

Question 5

What is included in Trek's off-season maintenance service?

Accepted Answer

Off-season maintenance (performed October 1–February 28 in Illinois) includes brake inspection, wheel inspection, drivetrain inspection, cable inspection, tire fill-up, lubrication, and a full bike wipe-down. This service is valued at $65 and is included free with Silver and Gold service packages during their respective coverage periods; no appointment is necessary.

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