What services does Spokes Naperville specialize in?

Spokes specializes in bike repair and bike fit. The shop also offers custom bike builds and carries tools and parts for service work.

Does Spokes offer in-store pickup for online orders?

Yes. Most orders placed online are ready for in-store pickup within one business day. Customers can call ahead to arrange quicker pickup times, and orders must be picked up within 10 days or a 10% restocking fee will be charged.

What is Spokes' return policy for purchased items?

Returns are accepted on in-stock items only; special orders and remote warehouse sales are final. Items that appear used are subject to a restocking fee. Damaged or incorrect merchandise will be refunded with shipping costs covered. Returns over $100 require a return authorization number obtained by phone or email.

Does Spokes carry electric bicycles?

Yes. Spokes stocks e-bikes from Specialized and Giant.

What should customers know about backorders at Spokes?

If an item is backordered, the customer's credit card is only charged for merchandise that is actually shipped. If an order is split into multiple shipments, the total shipping charge will not exceed the original quote.

Does Spokes support community causes and events?

Yes. Spokes accepts donation requests for products and services to support cycling-related organizations, active/healthy lifestyles, and community events, though the shop selects which groups and causes it sponsors.