Question 1

What is J & R Cycle & Ski's typical service turnaround time?

Accepted Answer

Most service jobs are completed within 24 hours. Quick adjustments can be done in about an hour, while larger jobs typically take a couple of days depending on the queue. The shop offers loaner bikes to keep customers riding while their bike is being serviced.

Question 2

Does J & R Cycle & Ski service bikes from other brands?

Accepted Answer

Yes. The shop services all makes and models of bikes, not just Trek. Customers can drop off or pick up bikes, or book a service advising session online to schedule a convenient time.

Question 3

What financing options does J & R Cycle & Ski offer?

Accepted Answer

The shop offers Trek Financing powered by Citizens Pay, which allows customers to spread payments over time with plans starting at 0% APR.

Question 4

Does J & R Cycle & Ski offer home delivery for new bikes?

Accepted Answer

Yes. Customers can place an order, call the shop to schedule delivery, and have their bike delivered to their doorstep. Geographic limitations may apply.

Question 5

What is J & R Cycle & Ski's return or exchange policy?

Accepted Answer

The shop offers a 30-day return or exchange period. Customers can try out their bike and, if it does not feel right within 30 days, the shop will take it back or help swap it for something else.

Question 6

Does J & R Cycle & Ski offer any free services?

Accepted Answer

Yes. Bike checks are free. Additionally, customers who purchase a bike receive a free Level 1 service package (brake and gear adjustments, tire inflation, and overall tune-up) if they bring it in within the first 12 months of ownership.

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