Question 1

Does Still Ride offer walk-in service, or is an appointment required?

Accepted Answer

Still Ride welcomes walk-ins for service. No appointment is necessary. The shop's certified mechanics handle tune-ups, repairs, and adjustments without requiring advance scheduling.

Question 2

What electric bike services does Still Ride provide?

Accepted Answer

Still Ride diagnoses and repairs electric bikes with UL-listed batteries that are Class 1, 2, or 3. The shop also serves as a warranty center for many reputable e-bike brands and can address both mechanical and electrical issues.

Question 3

Does Still Ride build custom wheels?

Accepted Answer

Yes, the shop offers custom wheelbuilding where customers select their own hubs, spokes, and rims. Still Ride provides consultations to help cyclists choose appropriate components for their needs and riding style.

Question 4

What is the shop's repair warranty policy?

Accepted Answer

All repair work performed at Still Ride is guaranteed for 30 days. The shop also offers service discounts on bikes purchased at Still Ride.

Question 5

How did Still Ride Bike Shop get its name?

Accepted Answer

The shop's name was inspired by the owner's daughter, who at age two was learning to ride a balance bike. After a tumble, she shouted 'Still Ride' and immediately hopped back on—a moment that captures the shop's philosophy that cycling is always an option, whether someone is just starting out or returning after years away.

Question 6

What repair services does Still Ride offer beyond standard tune-ups?

Accepted Answer

In addition to its standard tune-up packages, Still Ride provides electric bike repairs, custom wheelbuilding, professional bicycle assembly for new bikes, and hydraulic brake bleeding. The shop works on all bike brands and most e-bikes.

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