Question 1

Does GoodSpeed Cycles require an appointment for bike repair and service?

Accepted Answer

Yes, the service department operates by appointment only, so customers do not have to wait in line. Free estimate appointments can be scheduled online.

Question 2

What types of bicycle repair and maintenance does GoodSpeed Cycles offer?

Accepted Answer

The shop services any make or model of bicycle, including most e-bikes. Services include general maintenance, wheel building, suspension service, custom bike builds, full bike makeovers, and professional assembly of bikes purchased online.

Question 3

Can bikes be shipped from GoodSpeed Cycles' website?

Accepted Answer

New bicycles cannot be shipped due to dealer agreements; however, most apparel and accessory items can be shipped within the contiguous U.S., typically within one business day. In-store pickup is available for all items, including bikes, and most orders are ready within one business day.

Question 4

What is GoodSpeed Cycles' return and satisfaction policy?

Accepted Answer

The shop offers a 30-day satisfaction guarantee with full refunds or replacements. Returns can be made in-store or by mail; merchandise that appears used is subject to a restocking fee, and returns over $100 require a return authorization number.

Question 5

Does GoodSpeed Cycles have multiple locations?

Accepted Answer

GoodSpeed Cycles operates locations in both Homewood and Calumet City, IL.

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