Question 1

What is the BG FIT system, and does the shop offer it?

Accepted Answer

BG FIT is a bike-fitting system created by Specialized to help cyclists ride faster, longer, and in complete comfort while reducing injury risk. The shop is a certified BG FIT expert and offers this service, which is available only through select Specialized dealers.

Question 2

What types of bike repair and service does the shop handle?

Accepted Answer

The shop offers full-service bike repair and maintenance, including diagnosis and repair of drivetrain issues, noise problems, and complex mechanical failures. The shop's expert mechanics are equipped to handle even intricate repairs.

Question 3

What is the shop's return and satisfaction policy?

Accepted Answer

The shop offers a 100% satisfaction guarantee: customers may return items in sale condition within 30 days for a full refund or replacement. Returns must be in original packaging; used merchandise may be subject to a restocking fee, and returns over $100 require a return authorization number obtained by phone or email.

Question 4

How quickly can online orders be picked up in-store?

Accepted Answer

Most orders placed by 11:00 am Monday through Friday will be ready after 4:00 pm the next day. Orders placed after 11:00 am or on weekends may be ready the same day if the customer calls ahead; in-store pickup orders must be collected within 10 days or a 10% restocking fee applies.

Question 5

Does the shop offer shipping options for online purchases?

Accepted Answer

The shop ships merchandise to the continental United States with three shipping options available. Backorders are split into multiple shipments as items become available, and total shipping charges for split orders do not exceed the original quoted amount.

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