Question 1

Does Trek Bicycle Peoria offer bike fitting services?

Accepted Answer

Yes. The shop's website lists bike fitting as a service, with qualified staff trained to consider multiple variables when selecting and fitting a bike for comfort and safety.

Question 2

Can customers order online and pick up in-store at Trek Bicycle Peoria?

Accepted Answer

Yes. Most orders are ready for pickup within one business day. Customers should call ahead at 309-966-1239 to confirm product availability before visiting, and pickups must be completed within 15 days or a 10% restocking fee applies.

Question 3

Does the shop build custom bikes?

Accepted Answer

Yes. Trek Bicycle Peoria can custom-build a bike according to customer specifications, and all bikes in inventory are thoroughly tested for safety before sale.

Question 4

What is the return and satisfaction policy?

Accepted Answer

The shop offers a 100% satisfaction guarantee with a 30-day return window for refunds or replacements. Merchandise that appears used may be subject to a restocking fee, and labor fees such as those for custom-built work are non-refundable.

Question 5

Does Trek Bicycle Peoria offer financing options?

Accepted Answer

Yes. The shop's website indicates financing is available as a service option for customers.

Question 6

Can the shop transfer products between its multiple locations?

Accepted Answer

Yes. Store-to-store transfers typically take 7–10 days, with options to expedite. Customers can call 309-966-1239 (Trek Bicycle Peoria) to arrange transfers.

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