Question 1

Does Ray's Cycle require an appointment for service, or can customers walk in?

Accepted Answer

Ray's Cycle accepts both walk-in service and scheduled service appointments. Customers can drop off their bike and receive a call when work is complete, or book an appointment to minimize time away from riding.

Question 2

Why does Ray's Cycle ask customers to bring bikes in for service quotes rather than quoting over the phone?

Accepted Answer

The shop explains that bicycles have many different component types (wheels, bottom brackets, seat posts) that vary widely, so staff cannot provide accurate quotes without physically inspecting the bike to determine the best options for each customer.

Question 3

What is Ray's Cycle's current business status?

Accepted Answer

After nearly 53 years of operation in Solano County, Ray's Cycle is conducting an inventory reduction sale. The shop is still in operation at its Vacaville location and continues to serve customers, though ownership is exploring a business transition.

Question 4

Has Ray's Cycle received community recognition for its service?

Accepted Answer

Ray's Cycle was voted Solano's Best Bike Shop by Vacaville Reporters readers for 13 consecutive years. The shop also manages a large inventory of 400–600 bikes in stock at its 9,000-square-foot Vacaville location.

Question 5

Does Ray's Cycle participate in local cycling events or youth programs?

Accepted Answer

Yes. Ray's Cycle staff have managed the Rockhopper Mountain Bike Race for Specialized, and Justin, one of the shop's managers, serves as an assistant coach for the Dirt Dogs, a high school mountain bike racing team. The shop also hosts the annual Santa Bicycle Ride.

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