Question 1

Does Pilson Pedal Works offer online ordering with in-store pickup?

Accepted Answer

Yes. Customers can order bikes and gear online and pick them up in-store for free. The shop will ensure proper fit and answer questions at pickup. If a specific model or size is not in stock, special orders are available with most models and sizes available within a week.

Question 2

What is included in Pilson Pedal Works' bike repair service?

Accepted Answer

The shop offers maintenance and repair services for bicycles and e-bikes. Technicians provide a free, no-obligation estimate after assessing the bike's needs, whether for minor adjustments or major overhauls.

Question 3

Does Pilson Pedal Works have a price-match guarantee?

Accepted Answer

The shop offers a Best Price Guarantee on the same new make and model. Customers must present a written competing dealer offer at the time of purchase. The guarantee excludes dealer upfits, accessories, delivery charges, and prior purchases.

Question 4

What geographic area does Pilson Pedal Works serve?

Accepted Answer

Pilson Pedal Works describes itself as central Illinois and western Indiana's premier cycling and e-bike store.

Question 5

Does Pilson Pedal Works offer delivery service?

Accepted Answer

Yes, delivery is available in addition to in-store pickup options.

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