Question 1

Does Helen's Cycles offer delivery service?

Accepted Answer

Helen's Cycles delivers bikes to homes or businesses between 9:00 am to 4:00 pm, and after 7:00 pm, with other times available by arrangement. Delivery costs vary based on distance from the Santa Monica store.

Question 2

What free services does Helen's Cycles provide with a new bike purchase?

Accepted Answer

New bike purchases include free basic adjustments for the first year (derailleur and brake adjustments, wheel truing, tire inflation, and chain lubrication) and free flat repair labor and tubes for the first 90 days. Free adjustments do not include installation of new parts, bearing overhauls, or service on stationary bikes or disc brakes.

Question 3

Can customers pick up online orders in-store?

Accepted Answer

Helen's Cycles offers in-store pickup at its Santa Monica location. Customers should select in-store pickup as the shipping method and wait for store contact before collecting their order.

Question 4

What is Helen's Cycles' history and specialization?

Accepted Answer

Helen's Cycles has served the Los Angeles area for more than 80 years since 1936. The shop specializes in electric bikes and carries brands including Pinarello bicycles.

Question 5

Does Helen's Cycles have a repair department?

Accepted Answer

The shop offers a full-service repair department. Customers can contact the in-store sales department for questions about current inventory, special orders, and service availability.

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