Question 1

What delivery options does Helen's Cycles offer?

Accepted Answer

Helen's Cycles delivers bikes to home or business addresses from 9:00 am to 4:00 pm and after 7:00 pm, with other times available by arrangement. Delivery costs vary based on distance from the Santa Monica store.

Question 2

What free services come with a new bike purchase from Helen's Cycles?

Accepted Answer

New bike purchases include free basic adjustments for the first year (derailleur and brake adjustments, wheel truing, tire inflation, and chain lubrication) and free flat repair labor and tubes for the first 90 days. Free services exclude new parts installation, bearing overhauls, disc brakes, shock overhaul, cleaning, and creak/squeak diagnostics.

Question 3

Does Helen's Cycles specialize in electric bikes?

Accepted Answer

Yes, Helen's Cycles markets itself as a Los Angeles electric bike specialist, serving the region for more than 80 years.

Question 4

Can customers pick up online orders at the Santa Monica location?

Accepted Answer

Yes, HelensCycles.com offers in-store pickup at the Santa Monica location. Customers should select in-store pickup as the shipping method and wait for the shop to contact them before picking up their order.

Question 5

What payment methods does Helen's Cycles accept?

Accepted Answer

The shop accepts Visa, Mastercard, American Express, Discover Card, and Helen's Cycles gift cards. Billing addresses must be located in the USA.

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