Question 1

Does Helen's Cycles offer delivery service?

Accepted Answer

Yes. Helen's Cycles delivers bikes to homes or businesses between 9:00 am to 4:00 pm and after 7:00 pm, with other times available by arrangement. Delivery costs vary based on distance from the Santa Monica store.

Question 2

What is Helen's Cycles' history?

Accepted Answer

Helen's Cycles was founded in 1936 and has been serving the Los Angeles area for more than 80 years as a full-service bike shop.

Question 3

Does Helen's Cycles specialize in electric bikes?

Accepted Answer

Yes, the shop identifies as a Los Angeles electric bike specialist and carries electric bike inventory alongside traditional bikes.

Question 4

What are the return and exchange policies for sale items?

Accepted Answer

Sale bikes and closeout items are final sale, in-stock only, with no returns permitted. Standard return policies may apply to non-sale inventory; customers should contact the shop for details.

Question 5

How does online ordering and in-store pickup work at Helen's Cycles?

Accepted Answer

All items are available for online purchase with free in-store pickup, typically ready within two to three business days. Customers will be contacted to confirm when their order is ready. Some items may be shipped; customers can contact the shop at 310-829-1836 or jay@helenscycles.com for shipping availability and costs.

Question 6

Does Helen's Cycles carry bikes for children?

Accepted Answer

Yes, the shop stocks bikes for kids and offers a full range of bikes across multiple categories, including new inventory added regularly.

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