Question 1

What post-purchase service does Helen's Cycles provide on new bikes?

Accepted Answer

Helen's Cycles offers free basic adjustments for the first year after purchase, including derailleur and brake adjustments, wheel truing, tire inflation, and chain lubrication. Free flat repair (labor and tubes) is also included for the first 90 days after purchase. Exclusions include new part installations, bearing overhauls, stationary bikes, disc brakes, shock overhaul, cleaning, and creak/squeak diagnostics.

Question 2

Does Helen's Cycles offer delivery service?

Accepted Answer

Yes, the shop delivers bikes to customers' homes or businesses between 9:00 am and 4:00 pm, and after 7:00 pm, with other times available by arrangement. Delivery costs vary by distance from the Santa Monica store.

Question 3

How long has Helen's Cycles been in business?

Accepted Answer

Helen's Cycles has served the Los Angeles area for more than 80 years, having been established in 1936.

Question 4

Is Helen's Cycles a specialist in any particular type of bike?

Accepted Answer

Helen's Cycles identifies itself as a Los Angeles electric bike specialist and carries a full range of bikes for all riders, including kids' bikes and models from brands like Pinarello and Santa Cruz.

Question 5

What payment methods does Helen's Cycles accept?

Accepted Answer

The shop accepts Visa, Mastercard, American Express, Discover Card, and Helen's Cycles gift cards for payment.

Helen's Cycles - Arcadia

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