Question 1

What is the typical turnaround time for bike repairs at Cyclery USA?

Accepted Answer

Repairs scheduled by appointment can typically be completed the same day if all necessary parts are in stock. In some cases, repairs may take 24–48 hours depending on service volume. Walk-ins are always welcome. Special parts orders may require additional time.

Question 2

Does Cyclery USA offer bike fitting services?

Accepted Answer

Yes, the shop offers three bike fit options: Cleat Adjustment/Alignment ($50, up to 45 minutes), Standard Fit ($150, up to 1.5 hours), and Advanced Fit ($275, up to 2.5 hours). All fits are performed by a certified bike fitter and can be scheduled by calling the shop or emailing bikefits@cycleryusa.com.

Question 3

What does the Advanced Fit service include?

Accepted Answer

The Advanced Fit includes a rider profile interview, physical flexibility assessment on and off the bike, detailed evaluation of foot structure, knee position, spinal curve, shoulder extension, hip flexion, and leg length. It also covers pedaling form and posture correction, thorough documentation, and a follow-up session to confirm rider satisfaction with final positioning.

Question 4

Are bike purchases at Cyclery USA bundled with any fit service?

Accepted Answer

Yes, all bike purchases include a free Standard Bike Sizing.

Question 5

Does Cyclery USA accept trade-ins?

Accepted Answer

Yes, customers can trade in their bikes at Cyclery USA, though specific trade-in terms and values are available by contacting the shop directly.

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