Question 1

Does Cycle Alaska offer guided tours and bike rentals?

Accepted Answer

Yes. The shop operates guided tours through old-growth forests to glaciers and other Juneau destinations. Bike rentals are available at the Dock Shop location (255 Marine Way) and operate daily 8am–8pm May through September.

Question 2

What is Cycle Alaska's in-store pickup and shipping policy?

Accepted Answer

Most in-store orders are ready within one business day; customers must pick up within 15 days or a 10% restocking fee applies. The shop ships bikes and accessories to Southeast Alaska communities via Alaska Marine Lines, Alaska Seaplanes, or Alaska Airlines; ground or barge shipping is required for electric bikes due to carrier restrictions. Some bikes may be ineligible for shipping due to dealer agreements.

Question 3

Does the shop offer financing options?

Accepted Answer

Yes. Cycle Alaska offers financing with no interest if paid in full within 12 months.

Question 4

What is the cancellation policy for rentals and tours?

Accepted Answer

Full refunds (minus processing fees) are available for cancellations made 48 hours or more in advance. Cancellations between 48 and 24 hours before receive 50% refund minus processing fees; cancellations less than 24 hours before are non-refundable.

Question 5

Does Cycle Alaska operate from multiple locations?

Accepted Answer

Yes. The Headquarters location (1107 West 8th St) handles sales and service Tuesday–Friday 10am–6pm and Saturday 9am–5pm, while the Dock Shop (255 Marine Way) operates as a rental and gift shop May–September daily 8am–8pm.

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