Question 1

Does Bike Works offer bike rentals?

Accepted Answer

Yes. Bike Works rents road, mountain, and hybrid bikes for adults. All rentals include a helmet, lock, and local riding information.

Question 2

What types of repair and service work does the shop handle?

Accepted Answer

Bike Works operates a full service shop capable of working on all bike types, from beach cruisers to high-performance mountain and road bikes.

Question 3

What is the shop's return and satisfaction policy?

Accepted Answer

Bike Works offers a 30-day satisfaction guarantee. Items in new or defective condition can be returned for a refund or replacement. Used merchandise may be subject to a restocking fee. Labor services such as custom wheel builds are non-refundable.

Question 4

Does Bike Works ship bikes and gear online?

Accepted Answer

Most apparel and accessory items ship within one business day, though some bikes may not be eligible for shipping due to dealer agreements. In-store pickup is free for all items, including bikes, and typically ready within one business day.

Question 5

What should customers know about picking up online orders in-store?

Accepted Answer

A photo ID is required for pickup, and orders will not be released to third parties. Unless special arrangements are made, orders must be picked up within 30 days or a 10% restocking fee applies.

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