Does Waxwing Cycles accept walk-in customers?

No. Waxwing Cycles operates by appointment only. Customers should call 412.888.7472 or email waxwingcycles@gmail.com to schedule service or discuss a new bike.

How does Waxwing Cycles approach bike tuneups?

The shop does not perform cookie-cutter tuneups. Each bicycle is individually assessed, recommended work is discussed with the customer before proceeding, and the bike is tested on the road before being returned.

Does Waxwing Cycles build custom bikes?

Yes. While the shop sells stock builds from its brands, most new bikes are custom built from the frame up to match each client's specific wants and needs. Custom builds typically take longer to source and assemble than stock options.

What types of cycling does Waxwing Cycles service?

Waxwing Cycles serves riders of road, gravel, triathlon, mountain, and trail bikes. All work includes expert installation of high-quality parts and attention to detail regardless of discipline.

What is the origin story of Waxwing Cycles?

Waxwing Cycles was founded in 2018 by Samson McHugh and Hayley Wickstrom, who started the business in a basement after gaining bicycle industry experience during college. The shop later moved to the baggage building at Edgewood Train Station in Pittsburgh.