Question 1

What bike repair services does Turin Bicycle offer?

Accepted Answer

Turin Bicycle offers three tiered tune-up packages (Basic, Deluxe, and Complete Overhaul), plus à la carte repairs for minor adjustments. The Basic Tune includes wheel truing, brake and derailleur adjustment, bearing adjustment, chain lubrication, and firmware updates for electronic shifting. The Deluxe Tune adds full removal and detailed cleaning of cranks, derailleurs, and calipers with new cables and housing. The Complete Overhaul disassembles the bike to the frame, cleans all parts, and rebuilds the bike; pricing varies based on component complexity.

Question 2

Does Turin Bicycle work on e-bikes?

Accepted Answer

Yes, Turin Bicycle services e-bikes that are pedal-assist and safe to work on. There is a $25 per day storage fee after service completion, and customers should review the shop's full e-bike policy before bringing a bike in.

Question 3

What is Turin Bicycle's appointment process?

Accepted Answer

The shop offers free walk-in assessments and does not accept phone appointments due to its commitment to quick repair turnarounds. A non-refundable $25 deposit secures a service time slot and applies toward the final bill. Customers can either leave their bike same-day or drop it off up to 48 hours before the scheduled appointment. At least 24 hours notice is required to reschedule.

Question 4

Does Turin Bicycle offer bike fitting services?

Accepted Answer

Yes, Turin Bicycle offers 3D analysis bike fits. Customers can book a fitting appointment through the shop's booking system.

Question 5

What community activities does Turin Bicycle host?

Accepted Answer

Turin Bicycle positions itself as a community hub and hosts events where all riders are welcome, from lifelong cyclists to beginners. The shop emphasizes building an inclusive space for connection through cycling, though specific event schedules are not detailed on the website.

Question 6

How much mechanic experience does Turin Bicycle's team have?

Accepted Answer

According to the shop, its team has over 100 years of combined mechanic experience and guarantees all services, with customer satisfaction as its stated mission.

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