Question 1

Does Trek Store of Charleston work on bikes from other brands?

Accepted Answer

Yes. The shop services all bicycle makes and models, not just Trek. Technicians are trained to diagnose and service many name-brand e-bikes as well, though e-moto bikes are excluded.

Question 2

What bike repair service packages are available?

Accepted Answer

The shop offers a Bike Wash ($49.99), Level 1 tune-up ($99.99), Level 2 ($199.99), and Level 3 packages for road ($449.99), hardtail ($539.99), and full-suspension bikes ($659.99). All tune-ups include a 30-day warranty on labor, and service estimates are free.

Question 3

Does Trek Store of Charleston offer professional bike fitting?

Accepted Answer

Yes. The shop specializes in professional bike fitting services, which it identifies as the most important aspect of cycling comfort and speed.

Question 4

What is included in a Level 3 full-suspension service?

Accepted Answer

Level 3 full-suspension service ($659.99) includes disassembly and deep cleaning of the entire bike, overhauls of headset/bottom bracket/hub bearings, hydraulic fluid flush and replacement, cable and housing replacement, suspension fork and dropper post servicing, rear shock servicing, and frame linkage overhaul. Parts are not included in package pricing.

Question 5

Does the shop lead group rides?

Accepted Answer

Yes. The shop leads weekly group rides from its locations and hosts additional rides and events throughout the year.

Question 6

Does Trek Store of Charleston offer bike rentals or demo bikes?

Accepted Answer

Yes. The shop provides bike rental and demo bike services.

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