Question 1

What group rides does Charleston Bicycle Company host?

Accepted Answer

The shop organizes shop rides most Tuesday nights and Saturday mornings, weather permitting. Interested cyclists can contact the shop for specific details on ride times and routes.

Question 2

Does Charleston Bicycle Company offer bike fitting services?

Accepted Answer

Yes, the shop provides professional bike fitting services designed to maximize output, increase efficiency, and improve comfort on every ride.

Question 3

What is Charleston Bicycle Company's return and satisfaction policy?

Accepted Answer

The shop offers a 30-day satisfaction guarantee on all purchases. Items can be returned in new or defective condition for a full refund or replacement; used merchandise may be subject to a restocking fee. Labor fees for services like custom wheel builds are non-refundable.

Question 4

How does in-store pickup work at Charleston Bicycle Company?

Accepted Answer

In-store pickup is free for all items, including bikes and oversized products, with most orders ready within one business day. Orders must be picked up within 30 days or a 10% restocking fee applies; the shop recommends calling ahead to confirm product availability.

Question 5

Does Charleston Bicycle Company offer a price-match guarantee?

Accepted Answer

Yes, the shop offers a Low Price Promise: if a customer finds the same product in stock locally for a lower price within 30 days of purchase, Charleston Bicycle Company will credit the price difference.

Question 6

Has Charleston Bicycle Company received recognition as a top bike shop?

Accepted Answer

The shop was named Best Bike Shop in Charleston in 2021 and was a Bike Shop Finalist in 2022 based on community voting.

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