Question 1

What does Top Gear's service process look like?

Accepted Answer

Top Gear offers a three-step turbo tune process: first, a free comprehensive safety inspection and diagnostics; second, a service writer provides a detailed quote and explains recommended work; third, a professional mechanic completes the repair and calls when it's ready. The shop is staffed with experienced mechanics who work on everything from vintage bikes to modern suspension and electronic shifting systems.

Question 2

What are the different service package options and what do they include?

Accepted Answer

Top Gear offers three tiered tune-up packages. The Silver ($60) includes safety inspection, shifting and braking adjustments, derailleur alignment, tire airing, chain lubrication, and light frame cleaning. Gold ($90) adds wheel truing, headset and hub adjustments, and frame/wheel cleaning. Platinum ($150) includes complete drivetrain removal and degreasing, new stainless steel cables and housing, and thorough frame and wheel cleaning.

Question 3

How long has Top Gear been in business?

Accepted Answer

Top Gear has built relationships with bicycle and accessories manufacturers over the last 15 years, which allows the shop to offer quality products at competitive prices.

Question 4

Who are the mechanics at Top Gear?

Accepted Answer

The shop's team includes Dennis, one of the Salt Lake area's most experienced bicycle mechanics with a career spanning the cycling industry; Ty, known for thoughtful customer service and attention to detail in repairs; and Caden, a part-time sales associate and full-time student who is eager to learn advanced mechanical skills.

Question 5

What types of bikes and riding styles does Top Gear serve?

Accepted Answer

Top Gear believes there is a bike for everyone and serves riders across multiple disciplines, including mountain, road, city/commuter, path, and adventure riding. The shop's mission centers on helping customers find the right bike and experience, whether they race competitively, ride for fitness, or are purchasing a first bike for a child.

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