Question 1

Does The New Wheel offer electric bike test rides?

Accepted Answer

Yes. The shop encourages customers to book a test ride for a one-on-one experience with their electric bike selection. Test rides are available at all three locations: San Francisco, Marin (Larkspur Landing), and Oakland.

Question 2

What services does The New Wheel provide beyond bike sales?

Accepted Answer

The shop offers maintenance and service, service plans, ebike demos, protection plans, ebike insurance, ebike financing, HSA/FSA payments, bicycle trade-ins, and home pick-up and delivery. A dedicated service department handles repairs and maintenance.

Question 3

Does The New Wheel have a best price promise?

Accepted Answer

Yes. The shop advertises a Best Price Promise as part of its service offerings.

Question 4

Can customers finance an electric bike purchase at The New Wheel?

Accepted Answer

Yes. The shop offers ebike financing options to customers.

Question 5

What is The New Wheel's approach to customer service?

Accepted Answer

According to customer reviews cited on the website, the shop emphasizes friendly, responsive, and knowledgeable service across phone, email, and in-person interactions. The shop's mission centers on careful selection of technology and top-notch service alongside a commitment to transforming transportation in the Bay Area.

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The New Wheel

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