Question 1

What is SF Wheels' approach to electric bike repair, and what experience does the founder bring to the work?

Accepted Answer

SF Wheels' Service Manager and Founder, Michael, has over 20 years of engineering experience, including expertise in aircraft maintenance and electrical systems. The shop specializes in repairs for nearly all electric bike brands on the market and applies this technical background to electric bike service.

Question 2

What warranty does SF Wheels provide on repairs?

Accepted Answer

All repairs at SF Wheels carry a 60-day warranty on labor. Parts carry their own manufacturer warranty; the customer is responsible for labor and shipping costs if a defect is found.

Question 3

Does SF Wheels offer pick-up and delivery for repairs?

Accepted Answer

Yes, SF Wheels offers pick-up and delivery service for electric bike repairs, though additional charges may apply depending on location.

Question 4

What are the rental options at SF Wheels, and what models are available?

Accepted Answer

SF Wheels rents electric bikes starting at $69 per day. The rental fleet includes Magnum ui5, Magnum mi5, and Magnum Peak electric bikes.

Question 5

Does SF Wheels require appointments, or can customers walk in?

Accepted Answer

SF Wheels is currently open by appointment only. Customers should call (415) 731-6265 or email to schedule a visit.

Question 6

What is the labor rate for electric bike repair at SF Wheels?

Accepted Answer

Standard electric bike repair labor is $85 per hour. Scooters, e-mopeds, and e-motorcycles are charged at $95 per hour.

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