Question 1

What types of equipment does McKenzie Repair service?

Accepted Answer

McKenzie Repair specializes in regulators, torches, electric and pneumatic tools, and Kurt mill vises. The shop works on brands including Smith, Harris, Victor, Concoa, Flametech, Metabo, Ingersoll Rand, Bosch, Milwaukee, Makita, Sioux, Hitachi, Bostitch, DeWalt, Skill, Chicago Pneumatic, Michigan Pneumatic, and Texas Pneumatic.

Question 2

What warranty does McKenzie Repair offer on repaired equipment?

Accepted Answer

Regulators and torches carry a one-year warranty, while power and pneumatic tools come with a 90-day warranty. Neither warranty covers damage from abuse, and customers should include completed warranty paperwork when shipping items back for claims.

Question 3

How long has McKenzie Repair been in business?

Accepted Answer

McKenzie Repair has been operating for over 80 years, and holds authorization as one of two Smith Lifetime warranty repair stations and an authorized Sioux warranty station.

Question 4

Does McKenzie Repair test equipment before returning it to customers?

Accepted Answer

Yes, the shop tests every piece of equipment before it is returned to the customer.

Question 5

How does the repair process work at McKenzie Repair?

Accepted Answer

Customers should verify the brand is on McKenzie Repair's service list, provide contact information and note whether an estimate is desired, then ship the equipment to the shop's Saint Paul address. The shop will handle diagnostics and communicate repair details before proceeding.

McKenzie Repair, Inc.

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