Question 1

What maintenance packages does Freewheel Bike offer?

Accepted Answer

Freewheel Bike offers four tiered maintenance packages: Wash, Lube & Inspect ($59.99), Level One ($139.99), Level Two ($229.99), and Level Three ($499.99). Each package builds on the previous tier, with Level Three providing a complete disassembly, deep clean, and rebuild to factory specifications, including hydraulic fluid replacement and cable rerouting.

Question 2

Does Freewheel Bike service e-bikes?

Accepted Answer

Freewheel Bike accepts all brands of e-bikes for standard mechanical repairs and is certified to service Bosch, Shimano, TQ, Fazua, Mahle, Hyena, and Promovec power systems. E-bikes with non-certified power systems can only receive mechanical repairs limited to common bicycle components such as flat fixes and brake adjustments, not electrical or power system work.

Question 3

What is the turnaround time for bike service at Freewheel Bike?

Accepted Answer

For appointment-based service, Freewheel Bike arranges to order parts before the appointment date so the bike only needs to be left for 48 hours after drop-off. Walk-in drop-offs are also accepted for customers who don't need their bike back immediately.

Question 4

What is the Freewheel Fanatics membership program?

Accepted Answer

Freewheel Fanatics is a lifetime membership for a one-time $30 fee that includes a 10% everyday discount on parts, accessories, and apparel, plus a 20% discount on one item each month. Members also receive 30% off Freewheel-branded merchandise, access to flash sales, and VIP invitations to parties, rides, and community events.

Question 5

Can customers use HSA or FSA funds at Freewheel Bike?

Accepted Answer

Yes, Freewheel Bike accepts HSA and FSA funds for bike purchases.

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