Question 1

What is Cycling Concepts' return and satisfaction policy?

Accepted Answer

Cycling Concepts offers a 100% satisfaction guarantee and will replace or refund items returned within 30 days. Returns can be made in-store or shipped via Ground UPS or insured US Mail; the shop refunds shipping costs on damaged or incorrect merchandise. Merchandise that appears used is subject to a restocking fee, and returns over $100 require a return authorization number.

Question 2

Does Cycling Concepts offer bike fitting services?

Accepted Answer

Yes, Cycling Concepts lists bike fitting among its services. Customers should contact the shop directly at 860-633-3444 for more information.

Question 3

Can customers visit by appointment outside regular spring hours?

Accepted Answer

Cycling Concepts operates on spring hours of Wednesday 10–6 and Saturday 10–5, with additional hours available by appointment. Prospective visitors should call or email to confirm hours or schedule an appointment.

Question 4

How long has Cycling Concepts been operating?

Accepted Answer

Cycling Concepts has been part of the cycling community for over 25 years and remains focused on encouraging riders and sharing cycling expertise.

Question 5

Does Cycling Concepts handle backorders and split shipments?

Accepted Answer

If items are unexpectedly out of stock, Cycling Concepts will backorder them and only charge the customer's credit card for merchandise actually shipped. Total shipping charges for orders split into multiple shipments will not exceed the amount quoted on the original order.

Cycling Concepts

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