Question 1

Does Curbside Bicycles have a physical storefront, or how does the mobile model work?

Accepted Answer

Curbside Bicycles operates 100% mobile bike repair with no physical location. The shop arranges pop-up repair shops at different neighborhoods across Chicago on a weekly rotating schedule, and customers can bring bikes to any scheduled pop-up for same-day service. Alternatively, customers can host a pop-up shop at their own location, such as a driveway or community space.

Question 2

What is included in Curbside Bicycles' tune-up service, and how much does it cost?

Accepted Answer

Curbside Bicycles offers a full bike tune-up for $99. The shop positions this as more comprehensive and affordable than competing Chicago area bike shops, which typically charge $150 or more for the same service. Customers unsure whether they need a full tune-up can request a free bike inspection to make an informed decision.

Question 3

Can Curbside Bicycles handle repairs beyond a full tune-up?

Accepted Answer

Yes, the shop offers à la carte services and replacement parts for smaller repairs, such as flat tire changes. About 95% of customers choose the full tune-up, but individual services are available for specific needs.

Question 4

Does Curbside Bicycles offer house calls for bike repair?

Accepted Answer

Individual house calls are potentially available depending on the season and current workload. The shop is typically fully booked with pop-up shops from April through August, but outside that timeframe may accommodate one-off visits. A $40 surcharge applies for single house calls, though hosting a pop-up shop at a residence waives the fee and includes a discount.

Question 5

How quickly does Curbside Bicycles complete bike repairs?

Accepted Answer

The shop guarantees same-day turnaround for all tune-ups. Customers drop off their bikes at a scheduled pop-up location and can pick them up the same day, with typical turnaround times reported as around one hour.

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