Question 1

What types of bicycles does Broadway Bikes service?

Accepted Answer

Broadway Bikes is a commuter-oriented, full-service shop focused on non-motorized bicycles. The shop does not currently service e-bikes.

Question 2

What is the shop's background, and who owns it now?

Accepted Answer

Broadway Bikes was formerly known as Uptown Bikes. Co-owners Leah Plummer and Nina Hazelton are both experienced mechanics who worked at the shop under previous ownership, bringing a combined 16 years of experience. The location, phone numbers, and service quality remain unchanged under the new ownership.

Question 3

Does Broadway Bikes require appointments, or can customers walk in?

Accepted Answer

Appointments are strongly encouraged for the fastest turnaround. Customers can schedule service by texting 872-216-6564 or calling 773-728-5212.

Question 4

What are Broadway Bikes' core service commitments?

Accepted Answer

The shop commits to welcoming all riders regardless of experience level, getting to know both the customer and their bike to meet needs within budget, explaining all recommendations without pushing unnecessary services, and standing behind all work provided.

Question 5

What is the mechanical experience level of the shop's staff?

Accepted Answer

Broadway Bikes employs three mechanics: Leah Plummer (14 years), Nina Hazelton (9 years), and Mila Baumgartner (3 years).

Broadway Bikes

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