Question 1

What is included with a new bike purchase from Bike Doctor?

Accepted Answer

Every new bike purchased from Bike Doctor comes with Bike Doctor Care, a program that provides free basic adjustments for the entire first year of ownership.

Question 2

Are Bike Doctor's technicians certified?

Accepted Answer

Yes. Bike Doctor's bike technicians are certified by both Trek and Shimano. The Arnold location is also a Certified Shimano Service Center.

Question 3

Does Bike Doctor offer a trade-in program?

Accepted Answer

Yes. Bike Doctor has partnered with Bicycle Blue Book to allow customers to trade in used bikes and upgrade to new models. Customers can discover their used bike's value through this program.

Question 4

What financing options does Bike Doctor offer?

Accepted Answer

Bike Doctor offers special financing for bike purchases. Customers can contact the shop directly for more information on financing options and ease of payment.

Question 5

Does Bike Doctor host community rides or events?

Accepted Answer

Yes. The shop hosts weekly road and gravel rides from several of its locations and sponsors local races and events. An event calendar is available to help customers join rides.

Question 6

What is Bike Doctor's return and refund policy?

Accepted Answer

Items in new condition or that are defective can be refunded within 30 days of purchase. Used merchandise may be subject to a restocking fee. In-store pickup is free and orders must be picked up within 30 days or a 10% restocking fee applies.

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