Question 1

What is Bespoke's approach to bike fitting?

Accepted Answer

Bespoke operates a dedicated fit studio using Retül 3-D Motion Capture technology to determine optimal riding position. The shop also offers gebioMized saddle pressure mapping and custom shoe insoles by Retül to maximize comfort and efficiency.

Question 2

Does Bespoke offer wheel building services?

Accepted Answer

Yes. The shop builds wheels in-house with painstaking attention to detail, inspecting and servicing every component before assembly. Each spoke is checked for tension multiple times during the building process to meet manufacturer tolerances.

Question 3

How does Bespoke handle bike assembly for purchased bikes?

Accepted Answer

Every bicycle sold at Bespoke is assembled in-house over approximately five or more hours. The process includes frame alignment checks, component compatibility verification, lubrication of cranks and chainrings, and wheel tensioning and truing to specification.

Question 4

Does Bespoke offer demo or rental bikes?

Accepted Answer

Yes, the shop has demo and rental bikes available. Bespoke also organizes friendly, no-drop group rides departing from the San Francisco location on weekends.

Question 5

What appointment policy does Bespoke follow?

Accepted Answer

Bespoke operates by appointment for services and consultations. Customers should contact the shop to schedule.

Question 6

What bicycles does Bespoke sell?

Accepted Answer

Bespoke carries American-made bikes from Seven Cycles and Parlee Cycles, offers special orders from Chapter2 Bikes and Specialized, and stocks DeAnima Cicli from Italy and FiftyOne Bikes from Ireland.

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