Question 1

Does Wild Bike offer in-store pickup for online orders?

Accepted Answer

Yes. Most orders are ready within one business day, though some items may require additional time for transfer from off-site locations or assembly. Customers will be contacted once their order is ready, and orders must be picked up within 15 days or a 10% restocking fee applies.

Question 2

What is Wild Bike's return and refund policy?

Accepted Answer

Wild Bike offers a 30-day satisfaction guarantee. Items in new or like-new condition can be returned in-store or by insured Canada Post mail. Refunds are applied to the original form of payment, though customers pay return shipping costs unless the merchandise arrived damaged or incorrect. Used items are subject to a restocking fee.

Question 3

Does Wild Bike ship parts and accessories to remote areas?

Accepted Answer

Shipping of parts and accessories is available to remote locations. Customers in remote areas should call the shop for specific details about shipping options and costs.

Question 4

Does Wild Bike offer financing options?

Accepted Answer

Yes, Wild Bike offers financing for bike and gear purchases.

Question 5

What services does Wild Bike provide beyond bike sales?

Accepted Answer

Wild Bike offers professional bike repair and fitting services, as well as service packages that include seasonal cleanups and maintenance. The shop provides expert service on all bikes and encourages customers to visit for test rides to ensure proper fit and frame sizing.

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