Question 1

What happens if a bike is purchased from Coal City Cycles—does it come with any maintenance included?

Accepted Answer

Bikes purchased from Coal City Cycles include lifetime complimentary tune-ups. This service is included for the life of the bike, regardless of when it was purchased.

Question 2

Does Coal City Cycles offer shipping, and what are the restrictions?

Accepted Answer

Shipping is available for most apparel and accessory items, with orders typically shipping within one business day. However, due to dealer agreements, some bikes may not be eligible for shipping. The shop does not ship to the Continental U.S., but in-store pickup is free for all items including bikes and oversized products, usually ready within one business day.

Question 3

What is Coal City Cycles' return and satisfaction policy?

Accepted Answer

The shop offers a 30-day satisfaction guarantee: items in new or defective condition can be returned for a full refund or replacement. Used merchandise may be subject to a restocking fee. Labor fees such as custom wheel builds are non-refundable.

Question 4

Does Coal City Cycles offer financing options?

Accepted Answer

The shop offers special financing options to customers, marketed as 'Ride Now, Pay Later' with financing available at checkout.

Question 5

What repair and service work does Coal City Cycles provide?

Accepted Answer

Coal City Cycles offers bike repair and maintenance services for all cycling needs. The shop can be contacted directly to inquire about specific repair or service requirements.

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