Question 1

What types of bike repairs does Wheel & Sprocket - Oshkosh offer?

Accepted Answer

The shop offers complete maintenance and repair services on many types of bikes, including tune-ups, flat tire repairs, wheel truing, drivetrain lubrication, brake and shifting adjustments, cable replacement, and safety checks. The shop also provides comprehensive repair packages and a la carte services, with free estimates available.

Question 2

Does Wheel & Sprocket repair electric bikes?

Accepted Answer

Wheel & Sprocket can service e-bikes from brands it carries that meet UL/EU standards, including Bosch, Shimano, Brose, Giant, Trek, Fazua, TQ, Hyena, Serial 1, SRAM, Mahle, and Rad Power systems. The shop is currently unable to service e-bike brands and systems it does not sell or is not certified to work on.

Question 3

Will the shop repair a bike purchased elsewhere?

Accepted Answer

Yes, Wheel & Sprocket offers repair and maintenance services on bikes not originally purchased from the shop. The shop backs all work with a 100% satisfaction guarantee.

Question 4

What is Wheel & Sprocket's history?

Accepted Answer

Wheel & Sprocket has been a family-owned and operated business since 1973, with a mission to help customers enjoy their rides through superior customer service and a fun, fair shopping environment.

Question 5

Are there any bikes or repairs the shop will not service?

Accepted Answer

The shop reserves the right to decline service on improperly modified bikes, bikes with gas-powered engines, non-UL-listed e-bikes, bikes in very poor condition, and certain specialty types like recumbents and tandems, which may incur additional charges. Some services such as hydraulic brake maintenance and insurance estimates also carry extra fees.

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Wheel & Sprocket - Oshkosh

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