Question 1

What is Trek Bicycle Rockville's service turnaround time?

Accepted Answer

The shop offers 24-hour service turnaround on bikes of all makes and models. If service cannot be completed within 24 hours, the shop provides a free loaner bike.

Question 2

Does Trek Bicycle Rockville have a return or exchange policy?

Accepted Answer

The shop offers a 30-day return or exchange policy; customers who are not 100% satisfied with a purchase can bring it back within 30 days for a refund or exchange.

Question 3

Does the shop offer a price-match guarantee?

Accepted Answer

Trek Bicycle Rockville honors a low price guarantee—if an identical product is found at a lower price from a local authorized Trek retailer's store or website, the shop will match that price. Customers should ask in-store for details.

Question 4

What services does Trek Bicycle Rockville offer beyond bike repair?

Accepted Answer

The shop provides new bike delivery, service pick-up and drop-off, free accessory installation, financing options, bike trade-ins, free car rack assembly and installation, and hosts group rides and clinics.

Question 5

Does Trek Bicycle Rockville offer a free service for new bike purchases?

Accepted Answer

Customers who purchase a bike at the shop can bring it in within the first 12 months of ownership for a free Level 1 tune-up, which includes brake and gear adjustment, tire inflation, and general inspection.

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