Question 1

Does BikeMax accept walk-in customers, or is an appointment required?

Accepted Answer

BikeMax requests that customers make an appointment before visiting the store so the staff can dedicate time to focus on each customer's needs exclusively.

Question 2

What types of custom work does BikeMax offer?

Accepted Answer

BikeMax specializes in custom builds, custom geometry, and custom paint, and also works on bespoke projects, race bikes, reliable commuters, and unconventional builds.

Question 3

Does BikeMax offer trade-in or used bike sales?

Accepted Answer

BikeMax buys and sells used bikes and offers free assessments for customers looking to sell or trade in their current bike for cash or as a credit toward a new purchase.

Question 4

What repair services does BikeMax provide?

Accepted Answer

BikeMax handles all bike service and maintenance needs ranging from tube replacements to full overhauls, custom wheel builds, and repairs on any type of bike. On-the-spot estimates are free.

Question 5

What makes BikeMax different from a traditional bike shop?

Accepted Answer

BikeMax is a small, independent shop founded by someone with over a decade of bicycle industry experience, and is explicitly positioned as a non-judgmental alternative that serves the local Montgomery County cycling community with personalized service rather than a conventional shop experience.

Question 6

Does BikeMax sell used parts and tools?

Accepted Answer

In addition to new parts, BikeMax sells used parts and tools, as well as supplies for customers who prefer to do their own bike work.

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