Does The Pony Shop build custom wheels?

Yes. The shop offers custom wheelbuilding service, with master builders who engineer wheelsets precisely for a customer's weight, terrain, and riding style using hand-picked components and meticulous tensioning.

What repair services does The Pony Shop provide?

The shop offers tune-ups, full overhauls, custom wheelbuilding, frame-up custom bike builds, assembly of online purchases, flat repairs, and hydraulic disc brake bleeds. Mechanics work on all bike brands, not just those The Pony Shop sells.

How long has The Pony Shop been in business?

The Pony Shop was established in 1969 and has been serving Evanston cyclists for more than five decades. Owner Lou Kuhn took over in 2004 and has modernized the shop while maintaining its legacy of honest service and quality bikes.

Does The Pony Shop employ seasonal mechanics?

No. The shop employs mechanics year-round, which means consistency, accountability, and ongoing relationships with customers and their bikes over time rather than relying on temporary seasonal staff.

Can The Pony Shop assemble bikes purchased online?

Yes. The shop offers professional assembly service for bikes purchased elsewhere, handling technical setup and comprehensive safety checks to ensure the bike is ready to ride safely and precisely.