Does Mack's Bike & Goods take appointments for service, or is it first-come, first-served?

The shop operates on a first-come, first-served basis and does not take appointments for service.

What is the shop's policy on e-bike service?

Mack's services e-bikes only if they are equipped with Bosch or Shimano drive systems. This restriction applies to all types of e-bike service, including adjustments, flat repairs, and tune-ups. Customers uncertain about their e-bike's drivetrain can call the shop or visit in person to confirm compatibility.

Does Mack's offer custom bicycle builds?

Yes, custom builds are a primary specialty. The shop features handmade bicycles built on-site by owner Sam Mack, alongside small-batch builders like Rivendell. Interested customers can contact the shop at customs@macksbikeandgoods.com to discuss a custom build project.

What makes Mack's Bike & Goods distinctive in its approach to inventory?

The shop curates a thoughtfully selected mix of goods it genuinely uses and appreciates, rather than stocking mainstream brands exclusively. Beyond bicycles and components, it carries niche accessory brands like Blue-Lug, Rene Herse, Swift Industries, and Ultradynamico, plus specialty snack vendors such as Dram and Muddy Bites.