Question 1

What warranty does STS Bicycles offer on its frames?

Accepted Answer

STS frames carry a limited lifetime warranty for the original owner covering failures from faulty material or manufacture, which will be repaired or replaced at the shop's discretion. Components are warranted by their respective manufacturers, and mechanical issues on full builds must be reported to STS for repair by the shop or an approved dealer.

Question 2

Where are STS Bicycles handmade?

Accepted Answer

STS Bicycles frames are handmade in Westland, Michigan as part of the brand's American manufacturing commitment.

Question 3

Who owns and operates STS Bicycles?

Accepted Answer

STS Bicycles is co-founded and operated by Andy Kirchoff (CEO) and Terry Gwinnup, with an ownership team that includes Josh Cook (VP of Fabrication), Bradlee Gwinnup, Greg Cook, and Kyle Gawry. The shop is customer-facing through direct contact with owners rather than call centers.

Question 4

What is the philosophy behind STS Bicycles' approach to bike building?

Accepted Answer

STS was founded to demonstrate that high-quality bicycles can be manufactured in the USA. The shop focuses on building customized bikes tailored to individual riders rather than mass production, emphasizing attention to quality and personal connection with customers.

Question 5

How can customers reach STS Bicycles with questions or orders?

Accepted Answer

Customers can contact STS Bicycles by email at info@stsbicycles.com or through the contact form on their website.

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