Question 1

What should a customer expect in terms of repair turnaround time at ReCycles?

Accepted Answer

Most repairs require a one-week turnaround after the estimate is approved. Flat fixes and tire installations can be completed on a walk-in basis. The shop recommends calling ahead before bringing in a bike to ensure capacity is available.

Question 2

What warranty or guarantee comes with bikes purchased from ReCycles?

Accepted Answer

New bikes and most refurbished bikes include free adjustments for six months and a tune-up within the first 30 days. All fully rebuilt bikes come with free adjustments for six months.

Question 3

Does ReCycles carry only new bikes, or do they specialize in used bikes as well?

Accepted Answer

The shop sells new, used, refurbished, and custom bicycles. It specializes in salvaging and refurbishing used and vintage parts, a practice the shop has maintained for 15 years. Every used bike sold receives a full tune-up, and many are taken to bare frame and rebuilt.

Question 4

What makes ReCycles' approach to used bikes distinctive?

Accepted Answer

Rather than selling inexpensive bikes, ReCycles focuses on creating reliable, high-performance machines tailored to Richmond's terrain. The shop curates used and vintage parts—ranging from everyday components to rare pieces like Campagnolo cable guides and vintage track frames—and rebuilds bikes with careful attention to detail.

Question 5

What is the shop's history and current ownership?

Accepted Answer

ReCycles was founded in 2005 with the vision of providing affordable parts and repairs to cyclists of all types. Joel Alford took over as owner and operator in 2017 and continues to maintain the shop's original mission.

Question 6

What new bike brands does ReCycles carry?

Accepted Answer

The shop is an authorized dealer for Fuji, SE, Breezer, Pure, Surly, All-City, Cinelli, and Fairdale. For parts and accessories, it stocks Shimano, Sram, KMC, Ortlieb, Wolf Tooth, Paul Components, Phil Wood, and many other brands, with the ability to order items not in stock within one business day.

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