Question 1

What is the difference between Rag & Bones and a traditional bike shop?

Accepted Answer

Rag & Bones is a volunteer-run, non-profit bicycle cooperative and DIY space, not a traditional shop. Customers are provided with tools and mechanic guidance to complete their own repairs rather than having work done for them. The shop charges $5 for 30 minutes of stand time and tool use.

Question 2

What types of repairs can Rag & Bones help with?

Accepted Answer

The shop provides instruction and support for most bicycle repairs. However, the shop does not work on e-bikes; customers are directed to the FAQs page for a complete list of repairs the shop cannot perform.

Question 3

Is an appointment required, or can customers walk in?

Accepted Answer

Rag & Bones operates on a walk-in basis during open hours. Customers sign in at the front desk upon arrival and are directed to an available work stand with mechanic assistance.

Question 4

What is the shop's approach to community and inclusivity?

Accepted Answer

Rag & Bones operates under a formal safer space agreement that emphasizes mutual respect, anti-oppression advocacy, accessibility, and community building. The shop is a member of the Bike Collectives Network and participates in Bike!Bike!, an international conference of cooperative bike spaces.

Question 5

Does Rag & Bones offer classes or educational programs?

Accepted Answer

The shop offers educational programs such as wheel-building classes. These programs are designed to teach technical skills within the DIY cooperative model, with instructors guiding participants through hands-on learning.

Question 6

What is Rag & Bones' mission as an organization?

Accepted Answer

Rag & Bones aims to provide near-universal access to bicycle repair knowledge, technical education, affordable used and new parts, and a safe, welcoming learning environment. The shop operates as a member-driven cooperative where decisions are made collectively.

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