Question 1

What types of suspension services does OZ Suspension Solutions offer?

Accepted Answer

The shop offers four levels of suspension service: Mid Season Suspension Service ($50 per component plus seal kit), Mid Season Suspension & Tune Up Service ($250 per component plus seal kits), Full Season Suspension Service ($140 per component plus seal kit), and Full Season Bike Overhaul ($800 per component plus seal kits). These services are the shop's core specialty.

Question 2

What are the owner's qualifications and background?

Accepted Answer

Dylan Pilgrim, the owner and head bike technician, received bicycle repair, maintenance, and specialty certifications through Barnett Bike Institute in Colorado Springs. He has worked as Service Manager at both Mojo Bicycles and Lewis and Clark Outfitters, and as Head Mechanic and Suspension Technician at Trestle Bike Park in Winter Park, Colorado, before opening OZ Suspension Solutions in Spring 2022.

Question 3

Does OZ Suspension Solutions offer bike rentals?

Accepted Answer

Yes, the shop offers Mountain E-Bike and City E-Bike rentals.

Question 4

What is the shop's primary specialization?

Accepted Answer

OZ Suspension Solutions specializes in certified bicycle suspension and brake service and repair, distinguishing it as a focus shop rather than a general full-service bike shop.

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