Question 1

Does King Kog offer custom bike building and wheel services?

Accepted Answer

Yes. King Kog provides custom work including hand-built wheels, vintage bike overhauls, hand-picked component upgrades, and full frame-up consultation design.

Question 2

What is King Kog's return and satisfaction policy?

Accepted Answer

King Kog offers a 30-day satisfaction guarantee; customers can return items in new condition for a refund or replacement. Used merchandise may be subject to a restocking fee. Defective items are refunded within 30 days of purchase.

Question 3

How does in-store pickup work at King Kog?

Accepted Answer

In-store pickup is free for all items, including bikes and oversized products. Most orders are ready within one business day, though some items may require additional assembly or transfer time. Orders must be picked up within 30 days or a 10% restocking fee applies.

Question 4

Does King Kog ship bikes and gear outside of Brooklyn?

Accepted Answer

King Kog ships most apparel and accessory items within the Continental U.S., typically within one business day of order placement. Some bikes may not be eligible for shipping due to dealer agreements. Shipping fees apply for oversized or heavy items.

Question 5

What services does King Kog specialize in beyond bike sales?

Accepted Answer

King Kog offers expert bike service for all maintenance needs and provides bike fitting to ensure customers are on the correct frame size and bike type for their riding style, whether commuting, downhill riding, or vintage track cycling.

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