Question 1

What services does Hello Bicycle specialize in?

Accepted Answer

Hello Bicycle offers tune-ups, suspension service, and a broad range of individually tailored repair packages. The shop encourages customers to call or visit to discuss specific service needs and receive an estimate and timeframe before work begins.

Question 2

Does Hello Bicycle accept appointments, and what is the turnaround time?

Accepted Answer

Yes, Hello Bicycle schedules appointments for bicycle repairs with a 24-hour turnaround. Appointments require a 50% non-refundable deposit and an inspection before booking.

Question 3

What certifications do Hello Bicycle's technicians hold?

Accepted Answer

The shop's owner and lead technician holds UBI Certified Technician and UBI Certified Suspension Technician credentials, USA Cycling Certified Race Mechanic certification, and Complete Shimano s-tec Certification. The shop is also a PBMA member.

Question 4

Does Hello Bicycle have a cafe?

Accepted Answer

Yes, Hello Bicycle operates an attached cafe open Wednesday through Sunday from 8am to 3pm. The cafe hosts art shows, coffee tastings, and community events aligned with the shop's mission of creating inclusive community space.

Question 5

What is the history of Hello Bicycle?

Accepted Answer

Hello Bicycle was founded in winter 2008 with a mission to serve the diverse ridership of Seattle's Beacon Hill neighborhood. In 2018, a longtime volunteer and founding member of the NAU Yellow Bike Program purchased the business and has since expanded it to include the cafe.

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