Question 1

Does Gregg's Greenlake Cycle take service appointments or operate on a walk-in basis?

Accepted Answer

The shop operates on a first-come, first-serve basis and is not currently taking service appointments. Current turnaround times for adjustments and repairs range from 7 to 14 days.

Question 2

What tune-up options does the shop offer?

Accepted Answer

Gregg's Greenlake Cycle offers tiered tune-up packages for road bikes, mountain bikes, and e-bikes: Silver Tune ($165–$200), Gold Tune ($275–$330), and Platinum Tune ($420–$825 depending on bike type and brake system). Each tier includes progressively more comprehensive drivetrain, brake, wheel, and component work.

Question 3

Does the shop provide a free estimate before repair work?

Accepted Answer

Yes. The shop offers a complete menu of a la carte repairs and will provide a free estimate before proceeding with service work.

Question 4

How does the shop prioritize repair work?

Accepted Answer

Gregg's Greenlake Cycle prioritizes flat tire repairs and minor adjustments that can be completed on the spot without check-in, while other service jobs are handled on a first-come, first-serve basis.

Question 5

Are bikes professionally assembled before pickup if ordered online?

Accepted Answer

Yes. Bikes shipped to the shop are professionally assembled by a mechanic, who will call the customer when the bike is ready for pickup.

Question 6

Can customers place a hold on bikes seen on the shop's website?

Accepted Answer

Yes. Customers can hold a bike with a refundable deposit by calling one of the shop's locations to speak with a sales associate.

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