Question 1

What types of e-bikes does Dandelion Bikes specialize in?

Accepted Answer

Dandelion Bikes specializes in transportation e-bikes, particularly cargo bikes, city bikes, and touring bikes. The shop focuses on models with safety, comfort, and utility features designed for day-or-night riding in varied weather, with quality components and well-sealed electronics suited to Seattle's rainy climate.

Question 2

What is included with a new e-bike purchase at Dandelion Bikes?

Accepted Answer

All new e-bike purchases include two complimentary Comprehensive Services: one after 300 miles and another after 1,250 miles or one year from purchase. As of October 2024, customers also receive a one-year subscription to Speedy's E-Bike Rescue, which offers emergency pickup service or scheduled home maintenance pickups (valid for greater Seattle area only).

Question 3

What is Dandelion Bikes' return policy for e-bikes?

Accepted Answer

Dandelion Bikes offers store credit within 14 days and under 100 miles ridden, or a refund minus a restocking fee (5% for up to 49 miles, 10% for 50–99 miles) within the same timeframe. Custom-ordered bikes are not returnable or exchangeable.

Question 4

Does Dandelion Bikes ship e-bikes outside of Seattle?

Accepted Answer

Yes, Dandelion Bikes ships e-bikes throughout the continental USA for $200 to $500 depending on location, with additional costs for Alaska and Hawaii. Bikes are fully assembled before shipping, and no sales tax is charged on out-of-state shipments.

Question 5

Can customers test ride bikes before purchasing at Dandelion Bikes?

Accepted Answer

The shop encourages in-person visits for test rides, as it believes a bike must fit both the rider's body and riding style. The Central District location offers a test ride course including nearby hills like Dearborn Street, which the shop describes as the steepest local climb. For remote customers, the shop can work via email or phone using a wishlist-based consultation approach.

Question 6

What makes Dandelion Bikes' service department distinctive?

Accepted Answer

Dandelion Bikes emphasizes a well-organized and visible service department where mechanics are trained to work at a comfortable pace with ample light, space, and tools. The service area is on full display at the front of the shop, and mechanics are available to answer technical questions; the shop's philosophy is that proper assembly and maintenance are essential to bike performance.

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