Question 1

What happens if a motorcycle doesn't run—does it have to be trailered to the shop?

Accepted Answer

No. If a motorcycle is not operational, Burns Bikes LLC will pick it up and bring it to the shop.

Question 2

Does Burns Bikes LLC mark up parts for labor or profit?

Accepted Answer

No. Parts are sold to customers at cost with no markup.

Question 3

What is Burns Bikes LLC's specialty?

Accepted Answer

The shop specializes in vintage Japanese motorcycles and offers full restoration services, including custom part reproduction using CAD and 3D printing technology to source hard-to-find vintage parts.

Question 4

Does Burns Bikes LLC handle custom modifications?

Accepted Answer

Yes. The shop performs mechanical and electrical modifications including custom wiring, welding, and installation of both custom-designed and off-the-shelf parts such as speedhealers, tachometers, and exhaust systems.

Question 5

How does Burns Bikes LLC communicate about repair costs?

Accepted Answer

The shop maintains regular communication with customers and will notify them before spending money on parts or services, with a stated policy of no unexpected bills or unnecessary parts.

Question 6

What services beyond standard motorcycle repair does Burns Bikes LLC offer?

Accepted Answer

In addition to maintenance and repair, the shop offers full frame-down restorations, vintage bike location and delivery sourcing, and custom part reproduction for machines that are no longer in production.

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