Question 1

Does Marietta Adventure Company offer bike rentals?

Accepted Answer

Yes, the shop offers bike rentals as one of its featured services. It also provides free trip advice and local riding information with maps and suggested routes for the Mid-Ohio Valley's mountain bike trails and gravel roads.

Question 2

What is the shop's return and exchange policy?

Accepted Answer

The shop has a 30-day return window for items in new, unused condition with original packaging, or for defective items. A 10% restocking fee applies to in-stock bikes and kayaks; special orders incur 20%. For Specialized saddles, tires, shoes, helmets, and apparel, customers can exchange within 30 days with no questions asked if the item doesn't feel right.

Question 3

Does Marietta Adventure Company offer free shipping?

Accepted Answer

The shop offers free ground shipping on orders over $75 and flat-rate shipping of $14.99 for orders under $75 (continental U.S. only). Free local delivery is available for bicycles and kayaks within a 15-mile radius.

Question 4

Can items be held in-store, and what is the process?

Accepted Answer

Yes, customers can call the shop at 740-538-0801 to put a hold on in-stock items. A 50% deposit is required to hold any item for more than one business day, with a 10% charge for cancelled deposits. In-store pickup is free, and items must be picked up within 30 days or a 10% restocking fee applies.

Question 5

Does the shop offer kayak rentals in addition to bikes?

Accepted Answer

Yes, Marietta Adventure Company is a full-service bicycle and kayak shop that offers both bike and kayak rentals among its featured services.

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