Question 1

What bike brands does Bike Masters carry?

Accepted Answer

Bike Masters carries Specialized, Felt, Norco, Yeti, Surly, and Pinarello.

Question 2

Does Bike Masters offer bike fitting services?

Accepted Answer

Yes, Bike Masters offers professional bike fit services to help customers feel better on every ride with a bike tailored to their body and riding style.

Question 3

What is Bike Masters' return and refund policy?

Accepted Answer

Customers have 14 days to request a refund on parts, accessories, and apparel, and 7 days for bicycles. A 10% restocking fee applies to all refunds, and products must be in new or like-new condition. Sale and closeout items are sold as-is with no returns.

Question 4

Does Bike Masters offer electric bike test rides?

Accepted Answer

Yes, the shop invites customers to swing by for a test ride on electric bikes.

Question 5

Can customers trade in old bikes at Bike Masters?

Accepted Answer

Yes, Bike Masters offers a Kids' Bike Trade Up program that allows customers to trade in an old bike and ride out on a new one.

Question 6

What are Bike Masters' shipping options?

Accepted Answer

Orders over $75 qualify for free shipping on apparel and accessories; all bikes ship for a $100 flat rate. In-store pickup is available for all items and most orders are ready within one business day. Orders typically ship within 3 to 5 business days.

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